MilesPro by TEKBH

Support

We're here to help. Most questions are answered below — or reach us directly by email.

✉️

Email Support

We respond to every message within 24 hours on business days.

hbh@tekbh.com

Frequently Asked Questions

How does automatic trip detection work?

MilesPro uses your phone's motion sensors and GPS to detect when you start and stop driving — no tapping required. It runs silently in the background, even when the app is closed.

Why does MilesPro need background location access?

Background location is required to detect when a drive starts while the app is not open. Without it, you would have to manually start and stop every trip. You can revoke this permission at any time in your device Settings, but automatic detection will stop working.

What tax rates does MilesPro support?

MilesPro supports IRS (United States), HMRC (United Kingdom), CRA (Canada), and more. Tiered rates are built in — for example HMRC £0.45/mi for the first 10,000 miles and £0.25/mi above. Rates update automatically; no app update is required.

How do I export my mileage report?

Go to the Reports tab → tap Generate report → choose PDF or CSV. PDF reports are formatted for tax filing and employer reimbursement. CSV exports are compatible with Excel, Google Sheets, and accounting software.

How do I set up auto-classification rules?

Go to the Trips tab → tap Rules → enable the Work-hours rule. Set your work days and hours — every drive that falls within them will automatically be classified as Business.

A drive was missed or recorded incorrectly. What can I do?

You can manually add a trip: tap the + button → Add trip. Enter the date, distance, and classification. For background detection to work reliably, ensure Location is set to Always in Settings → MilesPro → Location.

How do I cancel my Pro subscription?

Open the App Store app → tap your profile photo → SubscriptionsMilesProCancel Subscription. Your Pro access continues until the end of the current billing period. We do not offer refunds for partially used subscription periods.

Is my location data private?

Yes. Your trip data is stored on your device and optionally synced to your private account. We do not sell your data or use it for advertising. Read our full Privacy Policy.

How do I delete my account and all my data?

Go to Profile tab → scroll to the bottom → Delete account. This permanently removes all your trip data from our servers within 30 days.

Still need help? Email us at hbh@tekbh.com with your device model, iOS version, and a brief description of the issue. Screenshots are always helpful.